The Ozempic pen is a medicine you take to control type 2 diabetes. It has a hormone called semaglutide that helps keep your blood sugar levels steady. You use it once a week by injecting it under your skin on your stomach, thigh, or upper arm.
Check if the pen is locked: Ensure the dose selector is not locked. If it is, unlock it by turning it counterclockwise until it clicks.
Inspect the needle: Confirm the needle is securely attached and not damaged. If it is loose or damaged, replace it with a new one.
Prime the pen: Follow the manufacturer’s instructions to prime the pen.
This involves turning the dose selector to the highest dose and pressing the injection button until a drop of medication appears at the needle tip.
Check the dose: Ensure the correct dose is dialed. Double-check the dose before injecting to avoid underdosing or overdosing.
Look for visible damage: Examine the pen for any cracks, leaks, or other damage. If the pen is damaged, do not use it and contact your healthcare provider.
Store and handle properly: Store the pen in a cool, dry place away from direct sunlight and extreme temperatures.
Handle it with clean hands to prevent contamination.
Contact your healthcare provider: If the pen still won’t turn after following these steps, reach out to your healthcare provider for further guidance and potential replacement.
Do not force it to turn as this may cause damage to the pen.
Instead, contact your healthcare provider for further guidance and potential replacement.
If you are unable to reach your healthcare provider, you can also contact the manufacturer’s customer service department for support.
They will be able to provide you with additional assistance or direct you to a local resource that can help resolve the issue.